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  1. #1
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    Angry SIA - license holders address change (Are they mad!?- stupid question)

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    With my previous address change, no problems, send them a letter, including DoB, license number and expiry date, pretty straight forward.

    It's changed! Would you believe it or not...
    I got this letter today:
    -----------------------------------------------------------------------
    RE: Change of Circumstances

    In order for us to change your address we will require supporting documentation as proof of your new address. A list of valid documents is listed in the application form guidance notes and is also available on our website at www.the-sia.org.uk. Please supply this information as soon as possible, we do not accept photocopies of documents.

    Could you send us a covering letter with your usual signature so we can compare it with the signature on your application form.

    Sorry for any inconvencience this may cause you.

    If you have any further enquiries contact us on 0844 892 1025 between 8am-8pm Monday to Friday quoting the reference number printed at this letter.

    Yours Sincerely

    SIA Contact Centre
    0844 892 1025
    -----------------------------------------------------------------------

    Now it gets better, from their website:





    We will accept:
    • Two identity documents from group A. At least one document must show your current address and at least one document must show your date of birth.
      Or
    • One identity document from group A and 2 documents from group B. At least one document must show your current address and at least one document must show your date of birth.
    What do we mean by "group A" and "group B"?




    Group A documents:
    • Signed valid passport of any nationality*. This is the preferred option as it will help us speed up the processing of your application.
    • Signed UK photo driving licence (both parts of the full or provisional licence are required)*
    • Valid UK firearms licence with photo*
    • HM Forces ID card (UK)*
    • UK birth certificate or certified copy issued within 12 months of birth, but not a photocopy
    • UK adoption certificate
    *If you have previously sent this photographic group A document to us for a licence application that was successful, you do not need to re-send any documents unless your name or address have changed.

    If your name has changed you will need to submit a fresh, complete set of identity documents. If your address has changed you will need to send one group B document showing your new address. We may alter these requirements if it is necessary to do so in order to maintain the integrity of our identification checks.





    Group B documents:
    • Valid EU photo ID card.
    • Signed UK paper driving licence.
    • Marriage certificate or Civil Partnership certificate, with translation if not in English.
    • Certified copy (not a photocopy) of a UK birth certificate issued more than 12 months after date of birth.
    • Non-UK birth certificate, with translation if not in English.
    • P45 statement of income for tax purposes on leaving a job issued in the last 12 months.
    • P60 annual statement of income for tax purposes issued in the last 12 months.
    • Bank or building society statement issued to your current address, less than three months old.
    • Mortgage statement issued in the last 12 months.
    • Gas, electric, telephone, water, satellite, cable, mobile phone contract or utility bill issued to your current address within the last three months. You can only send us one utility bill.
    • TV licence in your name and current address issued in last 12 months.
    • Pension, endowment or ISA statement issued in last 12 months.
    • Certificate of British nationality.
    • British work permit or visa issued in last 12 months.
    • Letter from H.M. Revenue & Customs, Department of Work and Pensions, employment service, or local authority. You can use more than one letter as long as each is issued by different Government department or different local authorities. A local authority is someone you pay council tax to. <
    • A credit card statement sent to your current address within the last three months. You can use more than one statement as long as each is issued by a different service provider.
    • Court summons issued in last 12 months.
    • Child benefit book issued in last 12 months.
    • A payslip, with your address and the employer's name or logo, that is less than three months old.
    -----------------------------------------------------------------------

    They want me to what?!?!
    This certainly is insane, and non acceptable to me, as I'm flying next week, no chance I'm sending them my passport. Which they lost during my application procedure and took me a letter from my sollicitor to recover. Which in addition, still can't be send recorded.
    -----------------------------------------------------------------------

    Anyone here from the SIA, I'd love to know:

    a) Why the change in procedures of address changes?
    b) To check my details on your database you, in my opinion, dont need originals, so why do you need originals?
    c) Are you here to keep people in work, or out of work?
    d) When will you return my birth certificate, so I can send it you again?
    e) Do you actually understand what workers in this industry do to make a living?

    BAFFLED!!!!!
    Last edited by Daisy; 12-11-2008 at 01:05.

  2. #2
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    silverback's Avatar
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    And Breath

  3. #3
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    Quote Originally Posted by Daisy View Post
    With my previous address change, no problems, send them a letter, including DoB, license number and expiry date, pretty straight forward.

    It's changed! Would you believe it or not...
    I got this letter today:
    -----------------------------------------------------------------------
    RE: Change of Circumstances

    In order for us to change your address we will require supporting documentation as proof of your new address. A list of valid documents is listed in the application form guidance notes and is also available on our website at www.the-sia.org.uk. Please supply this information as soon as possible, we do not accept photocopies of documents.

    Could you send us a covering letter with your usual signature so we can compare it with the signature on your application form.

    Sorry for any inconvencience this may cause you.

    If you have any further enquiries contact us on 0844 892 1025 between 8am-8pm Monday to Friday quoting the reference number printed at this letter.

    Yours Sincerely

    SIA Contact Centre
    0844 892 1025
    -----------------------------------------------------------------------

    Now it gets better, from their website:






    We will accept:
    • Two identity documents from group A. At least one document must show your current address and at least one document must show your date of birth.
      Or
    • One identity document from group A and 2 documents from group B. At least one document must show your current address and at least one document must show your date of birth.
    What do we mean by "group A" and "group B"?





    Group A documents:
    • Signed valid passport of any nationality*. This is the preferred option as it will help us speed up the processing of your application.
    • Signed UK photo driving licence (both parts of the full or provisional licence are required)*
    • Valid UK firearms licence with photo*
    • HM Forces ID card (UK)*
    • UK birth certificate or certified copy issued within 12 months of birth, but not a photocopy
    • UK adoption certificate
    *If you have previously sent this photographic group A document to us for a licence application that was successful, you do not need to re-send any documents unless your name or address have changed.

    If your name has changed you will need to submit a fresh, complete set of identity documents. If your address has changed you will need to send one group B document showing your new address. We may alter these requirements if it is necessary to do so in order to maintain the integrity of our identification checks.






    Group B documents:
    • Valid EU photo ID card.
    • Signed UK paper driving licence.
    • Marriage certificate or Civil Partnership certificate, with translation if not in English.
    • Certified copy (not a photocopy) of a UK birth certificate issued more than 12 months after date of birth.
    • Non-UK birth certificate, with translation if not in English.
    • P45 statement of income for tax purposes on leaving a job issued in the last 12 months.
    • P60 annual statement of income for tax purposes issued in the last 12 months.
    • Bank or building society statement issued to your current address, less than three months old.
    • Mortgage statement issued in the last 12 months.
    • Gas, electric, telephone, water, satellite, cable, mobile phone contract or utility bill issued to your current address within the last three months. You can only send us one utility bill.
    • TV licence in your name and current address issued in last 12 months.
    • Pension, endowment or ISA statement issued in last 12 months.
    • Certificate of British nationality.
    • British work permit or visa issued in last 12 months.
    • Letter from H.M. Revenue & Customs, Department of Work and Pensions, employment service, or local authority. You can use more than one letter as long as each is issued by different Government department or different local authorities. A local authority is someone you pay council tax to. <
    • A credit card statement sent to your current address within the last three months. You can use more than one statement as long as each is issued by a different service provider.
    • Court summons issued in last 12 months.
    • Child benefit book issued in last 12 months.
    • A payslip, with your address and the employer's name or logo, that is less than three months old.
    -----------------------------------------------------------------------

    They want me to what?!?!
    This certainly is insane, and non acceptable to me, as I'm flying next week, no chance I'm sending them my passport. Which they lost during my application procedure and took me a letter from my sollicitor to recover. Which in addition, still can't be send recorded.
    -----------------------------------------------------------------------

    Anyone here from the SIA, I'd love to know:

    a) Why the change in procedures of address changes?
    b) To check my details on your database you, in my opinion, dont need originals, so why do you need originals?
    c) Are you here to keep people in work, or out of work?
    d) When will you return my birth certificate, so I can send it you again?
    e) Do you actually understand what workers in this industry do to make a living?

    BAFFLED!!!!!
    HI,
    A month ago i applied for renewal and i send my passport and bank statement, Iíve received my SIA badge but my Passport and statement never turned up. SIA said the already send me back through SMS courier and that doesnít require signature.
    How come they send me such a important doc without register mail which require signature, Iíve paid then 245 ponds.
    End of the story they lost my passport and statement, SIA and courier both are saying the delivered the doc back and can do anything WTF is all that.
    CAN ANY ONE PLEASE HELP ME OUT IN THIS

  4. #4
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    Just don't change the address till you get back.
    I know someone who hasn't changed his address for 8 months, and gone through 2 new places to live.

  5. #5
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    Need to change my address with them, however its not very high on my list of priorities......................

  6. #6
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    Carl Dowd's Avatar
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    Quote Originally Posted by silverback View Post
    And Breath
    Chuckle... I'm going to remember that next time ... lol

  7. #7
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    Well I have just done that and all that was required was a utility bill sent to your new address, a covering letter stating your previous address and application number. I sent this and it was processed in a few days. As I needed a replacement licence as well this still was done quickly. My details have already been changed on their data base and I am just waiting or the replacement licence to be sent now.

    You do not have to send your passport, it is one of many documents that are accepted. The only time you need to send a passport is if you have a name change as well. In my case my address changed from an overseas location so if there was to be a problem then surely changing countries from a non EEC country would have been of issue.

    As from the website:
    If your address has changed you will need to send one group B document showing your new address.
    I hope that helps.
    Last edited by Peterb78; 09-12-2009 at 12:24.

  8. #8
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    The SIA appear to be making up the rules as they go along.
    I will not go into the problems that I am currently having with them but I have had to get a local MP involved and I am now contemplating a solicitor/barrister.
    The long and short of it they are an unfair, arbitrary, contradictary and incompetent agency who are incapable of regulating themselves let alone the entire security industry; I can only draw one conlcusion for thier incompetence and that is they are too busy counting all the money that we have all paid so we are not breaking the rules by operating outside of a spurious set of laws.

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