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Full time Controller / Dispatcher

Andy K

Full Registered User
Jan 10, 2008
Following the growth and development of Capstar over the last few months and in recognition of our new service offerings Capstar Services (UK) are recruiting for a full time Dispatcher / Controller

Capstar is a luxury services business providing secure travel and lifestyle management to corporate and private clients. Our clients are primarily large multinational executives and UHNWIs and expect the highest possible standards at all times. We take great pride in the service we deliver and continually seek to optimize our offerings as we grow the Capstar brand.

Based in the Capstar office in Syon Park, Brentford, you will join the Capstar team and will be an integral member of our operations centre, allocating chauffeurs and vehicles to client requests. In addition, the Dispatcher / Controller will oversee the progress of client journeys, ensuring chauffeurs and vehicles are effectively monitored whilst on task.

Primary Tasks:
• Assign Capstar chauffeurs, vehicles and contractors to client requests. Support the booking process ensuring internal process is followed and clients receive an outstanding level of customer service at all times.
• Track chauffeurs and vehicles whilst on task by monitoring the GPS system. Pre-empt and respond to issues in line with standard operational procedures. Apply a problem-solving approach, offering solutions wherever possible.
• Liaise effectively with Capstar drivers and staff, clients and partners to ensure operational excellence is achieved.
• Provide direct support to the Operations Manager as needed.
• Assist in the management and delivery of events.
• Maintain a positive approach and assist in the development of Capstar chauffeur operations as the company continues to grow.

Secondary Tasks:
• Assist in the production and maintenance of operational records and reporting.
• Be prepared to assist in office administration.
• Be prepared to assist other members of the operations team as needed.

Key Skills and Experience
• Microsoft office.
• Dispatch booking system or equivalent.
• Excellent organisational skills.
• Excellent communication skills.
• Ability to remain calm and collected in high pressured situations.
• Experience with multinational corporate clients and UHNWIs.
• Minimum 3 years experience in a chauffeur operations room.

• You will report directly to the Chauffeur Operations manager.

Salary: Negotiable on experience

Please send CV and covering letter to ak@capstar.co

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