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Full time Fleet / Driver Manager

Andy K

Full Registered User
Jan 10, 2008
Following the growth and development of Capstar over the last few months and in recognition of our new service offerings Capstar Services (UK) are recruiting for a full time Fleet / Driver manager.

Capstar is a luxury services business providing secure travel and lifestyle management to corporate and private clients. Our clients are primarily large multinational executives and UHNWIs and expect the highest standards at all times. We take great pride in the service we deliver and continually seek to optimize our offerings as we grow the Capstar brand.
Based in the Capstar office in Syon Park, Brentford, you will join the Capstar management team and will provide the integral link between our drivers and the operations room. You must have excellent people skills and manage our drivers in a fair and supportive manner. You will ensure drivers work appropriate hours and that daily and weekly schedules are well planned and coordinated and you will be expected to demonstrate strong organizational and problem solving skills in order to achieve this. You will manage the fleet and will be responsible for the upkeep and maintenance of all vehicles. You will lead in the expansion of the fleet and will be responsible for ensuring our vehicles appropriately represent our brand. As a manager, you will assist junior members of the ops team (operations coordinator, night and weekend operations coordinators) and will help to ensure we deliver impeccable service to our clients at all times.
This role will suit an experienced manager with excellent leadership and organizational skills, an individual with a desire to assist our team perform at the top of our industry whilst enjoying the fast tempo of a young, growing and dynamic business.
Key objectives:
• Coordinate bookings with Operations Coordinator, allocate work to drivers and manage daily and weekly driver schedules, ensuring all schedules meet operational and commercial requirements.
• Provide direction and managerial support to all Capstar drivers, including the provision of mid year and annual performance reviews.
• Ensure the quality of our drivers’ service delivery is of the very highest standard. Deliver the driver onboarding process and conduct routine, ongoing driver training.
• Monitor and oversee the processing of all driver expenses, overtime and performance against specified KPIs.
• Review and develop Capstar Driver and Fleet SOPs to ensure our service delivery is continually optimized.
• Maintain and update our driver and fleet reporting systems, including the operations tracker, driver and fleet files.
• Assist in the recruitment of drivers and new operations staff when required. Ensure the driver pool is maintained at an adequate size at all times.
• Assist in the oversight of capstar driving services including:
a. Monitor cars via GPS and liaise with drivers accordingly
b. monitor flight arrival time for all airport drop offs and pick ups and liaise with drivers accordingly
• Responsible for the maintenance, replacement and expansion of the Capstar fleet. Liaise with car manufacturers, financiers and insurers as required.
• Conduct routine vehicle inspections. Ensure all licenses are appropriate and renewed as required.
• Provide direct support to the Operations Manager and be prepared to lead the operations team in his absence.

Professional Experience and Skills
• Previous managerial experience in a chauffeur or travel management operations room
• Previous fleet management experience
• Minimum 3 years’ experience in the chauffeur or travel management industry
• Excellent organizational skills
• Excellent communication skills
• High performance mind-set
• Positive and passionate approach
• Proactive and problem solving approach
• Innovate and creative

Salary; Full time, negotiable on experience

Please forward your Cv with covering letter to ak@capstar.co

Capstar - Chauffeuring, Aviation, Risk Management and Security and Lifestyle Management Services
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