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Head Of Operations

May 15, 2017

UK Protection Ltd are proud suppliers of soft security solutions to our luxury high value retail & corporate client portfolio. We have earned our growing reputation as the security provider of choice by our clientele due to our intelligence led knowledge of crime and a thorough understanding of our clients’ specific requirements.

UKP’s highly experienced management team have over 80 years of experience with backgrounds in the police-service, the military and security sectors which offers a profound knowledge of operational security solutions.

We build close working relationships with each of our clients, offering a seamless service which ensures our security services become an extension and representation of the a clients own brand, creating a bespoke solution often unsurpassed.

UK Protection have unique ongoing relationships with the local police service and work closely with them and other statutory authorities daily which, enables us to provide first-rate effective security solutions with our teams experience accustomed to luxury brands and venues.

We are currently recruiting for a suitable candidate to fill our role for Head of Operations in Exeter:


To lead and manage the company’s vision of maximising productivity, safety and sustainability

To work within the senior management team creating sustainable relationships at all levels and lead on customer satisfaction programmes across the company

Responsible for timely and accurate development and reporting of operational and commercial information in accordance with the agreed targets

To lead UKP Operational Management Team ensuring appropriate levels of resources are deployed with succession and development plans in place

To embed a zero-non-attendance culture within the operational resourcing team

To ensure full legislative / statutory compliance across the company

To ensure effective risk management processes and systems are adhered to and to deliver enhanced levels of resilience and business continuity

To drive excellent performance levels across the company with implementation of Business

Improvement Plans to ensure continuous improvement, best practice and innovations are at the heart of our business

To ensure UKP staff are fully motivated in their work, visibly live the core values and exhibit the behaviours that enhance their work experience and the experience of the customers they serve

To work with UKP and Third Party suppliers to provide an integrated and seamless service delivery model to the Client and its stakeholders

Liaison with the Managing Director and Sales teams to ensure effective operational integration of newly awarded contracts or company acquisitions

To undertake effective cost management in-line with agreed budgets and maximise opportunities for additional revenue streams and cost savings initiatives

Experience and skills:

Substantial and proven experience in the management of large manned resources
Excellent people communication skills; ability to manage and develop positive relationships with clients and stakeholders
Understanding of developing workplace solutions aligned to individual, driven and changing working practices
Demonstrable application of best practice commercial and financial principles and P&L management
Experience of successfully managing operational teams and good HR knowledge
Understanding of business-critical environments or key soft services experience
Ability to demonstrate success of implementing best practice SIA, H&S legislation
Demonstrable knowledge of manned guarding systems with specific focus on performance and risk management
Experience in managing change projects within security environments
Relevant professional or management qualifications to degree level
Ability to demonstrate track record of identifying, implementing and managing innovation and continuous improvement
IT literate in Microsoft Management Systems
Experience in successfully working in a pressured and stressful environment

Ability to make decisions based on key evidence and information
Creates an environment where others can take initiatives for themselves
Uses ideas that have created growth elsewhere and adapt them to suit own business or culture
Understands how the current business might be affected by future internal or external developments and trends
Actively encourages the team to adapt new practices and lead by example
Builds teams on the basis of complementary strengths
Aligns actions to change initiatives and seeks to understand the rationale
Thinks laterally to identify new solutions to business issues
Communicates and raises standards of performance
Maintains effective work behaviour in the face of setbacks or pressure
Additional Information

Type of role: Permanent
This role sits within the Senior Management Team
Benefits of a company car
Competitive Salary
Job Type: Full-time
Please send your CV and covering letter to: recruitment@ukprotectionltd.co.uk
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