Hello all! I have a problem with my car insurance company RAC. I will try to be short. One morning after work i returned to my car who was parked near town center and found my mirror smashed. I called the Police to make a complain and left. Next day called the insurance company to FIND OUT how much will cost to fix the mirror on the fully comp insurance. They redirect me to AVIVA because they are underwritten by them. Gave to the operator all details and at the end to find out will cost me £370 plus 1 year NCB. I said no thanks i don't want to claim and bought a mirror from ebay for £26.
A few weeks ago I login in my self-center account to change my car and just to find out under my name that i've made a claim for an accident on 05/may!! and i can't do any changes. I've called them many times and asked to remove that claim as i DIDN't claim anything and they said no because it's a non fault claim and is there for there own records.. I even called AVIVA and they said they have nothing to do anymore with RAC. I've made a formal complain on rac website and no answer and in 20 days my insurance will expire.
Any advice on what can i do to make them take that claim i never made out of my account?
Many thanks, Cezar
A few weeks ago I login in my self-center account to change my car and just to find out under my name that i've made a claim for an accident on 05/may!! and i can't do any changes. I've called them many times and asked to remove that claim as i DIDN't claim anything and they said no because it's a non fault claim and is there for there own records.. I even called AVIVA and they said they have nothing to do anymore with RAC. I've made a formal complain on rac website and no answer and in 20 days my insurance will expire.
Any advice on what can i do to make them take that claim i never made out of my account?
Many thanks, Cezar
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