New door(s) - rural

K

Kush

Full Registered User
Now then guys,

My company just won a new door and had me and another guy start last Saturday night.

The old company got booted out on the Friday night, for reasons we have not been told.

The venue is a small pub, around 200 capacity in a rural town in Scotland and is linked to a hotel. The hotel is at capacity most weekends (around 200 guests).

I've worked the door 4 nights now and the main problems have been with hotel guests (groups of around 30), using the line "but I'm a guest / staying in the hotel" therefore, thinking they have a cause for us to be complacent with them.

To give you examples:

Last Sunday night for the bank holiday weekend, we were called to start at 3pm instead of 6 because a group had arrived on a minibus, booked into the hotel and then carried on drinking in the bar next door (all of which our problem). The group throughout the night had been asked to quiet down / been told no more drink etc (for 2 customers). Then whilst they were sitting down to tea one of them starts yelling the odds at the person driving the mini-bus (calling her a fat bitch etc). So naturally all the group are against him now...long story short, he ended up having his luggage handed to him and told to leave the hotel and wasn't allowed back in the pub.

Another example was last night, a big group up for a 60th birthday, staying in the hotel were constantly told that children weren't allowed in the pub but were more than welcome to sit in the lounge area of the hotel...4 times from 5 til 1230, I had to remove the children from the venue. Then the dickhead of a dad...decides to hop reception as they are counting cash at the end of the night, again told to go to his room quietly or being ejected from the hotel.

The thing with this town is, it is rural and very popular with tourists but the locals hate us / the manager of the venue saying that things have gotten so much more worse since DS had the venue, (being quieter than it had been in previous years and DS enforcing rules and restrictions).

The company also own the hotel round the corner which has no permanent DS on it either so we need to cover that too. The thing with the whole venue is...in all venues I have worked - this is the one that has made me feel the most like a PC than a DS! The role is certainly not one for "thats not in my job description guys!"'

Anyway, just thought I would share this with you guys and ask what you think? Have you had any similar experiences? Would be good to now how some people have dealt with it.

Cheers!

Kush
 
Kush,
one more posting and you will be able to send / receive PMs.

Send me a PM and gimme your details. and I will absolutely be able to help.
Am well experienced in hotel security and live in a small rural town where out of towners are seen with the same mistrust that you describe.
RM
 
kush,
mate it sounds like the hotel should be given some advice...

now i have no idea where this venue is but my advice would be for them to have one of your guys/girls on site friday saturday and sunday from i would say 16:00 not as a ds but as a security officer to monitor the situation of guests etc until the usual ds team arrive. if there is a need for security to come in sooner you have one on site with more on route. with the world cup coming there will be a greater need for door staff and the hotel could benefit from better security if you can get them on board all you need to do is agree a rate.
 
Very difficult call this one. Pub / Hotel = 2 venues and one entry point ?? The guys behind the jump are probably right in their assumption that there was never any trouble before the DS started working and "ENFORCING" the rules that have never been recognised before. Most of the punters in the pub or the hotel have probably never have been regulated or directed by anyone. Obviously the owners have felt the need for the rules and regulations to be enforced,so a problem exists.
I would try and separate the Hotel from the pub by which ever means are acceptable by the owner or management.

NASH..
 
Cheers for the comments / recommendations guys. To give you a better idea of the venue, the venue is forward facing onto the street and is seperated from the pavement by a two tiered beer garden. The venue has a double door entrance to the pub, then a corridor that leads through to the hotel. The hotel also has a seperate entrance of the street further up the road. This corridor is a big problem for us because there are drink promotions in the main bar (pint for 2 quid but its around £3.20 in the hotel lounge bar. So people take their drinks through this corridor, also there is a male toilet half way through this corridor that is our biggest problem with drugs on the premises so I think I am going to have the door that leads from the pub to the hotel locked, thus stopping punters leaving the bar and going to use the "facilities" within the toilet and people not being able to carry drinks down / up the street to the hotel.
 
Kush said:
Cheers for the comments / recommendations guys. To give you a better idea of the venue, the venue is forward facing onto the street and is seperated from the pavement by a two tiered beer garden. The venue has a double door entrance to the pub, then a corridor that leads through to the hotel. The hotel also has a seperate entrance of the street further up the road. This corridor is a big problem for us because there are drink promotions in the main bar (pint for 2 quid but its around £3.20 in the hotel lounge bar. So people take their drinks through this corridor, also there is a male toilet half way through this corridor that is our biggest problem with drugs on the premises so I think I am going to have the door that leads from the pub to the hotel locked, thus stopping punters leaving the bar and going to use the "facilities" within the toilet and people not being able to carry drinks down / up the street to the hotel.
Click to expand...
Make sure that on the premises licence that the corridor is not designated as a fire escape route, and also make sure that the staff dont access the route as part of their work. By checking that first and highlighting the increased revenue that the hotel will take at their hotel bar you should be ok.
RM
 
Are you located South - west Scotland buddy?
Unit sounds familiar although I could be wide of the mark - PM if appropriate.
 
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