Hi guys, sorry, I haven't been online for a while! I ended up being offered the job at the end of the interview, and cautiously accepted. (The last time I was offered a job in the interview, the interviewer never sent the paperwork off to Head Office for about 2 months afterwards, so when it finally arrived, they'd already filled all their places and I was left Jobless
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Started with them about a week after the interview, and despite being told that I was at my "Permanent Site", I was then redeployed every week to a different site for about a month and a half, despite being liked by all the staff, management and team at the original site (Except the Deputy Head Door; she just hated me from the moment she saw me for some reason!)
The management side is terrible; I've been with them for 5 months, and had 3 different area managers. The latest one is definitely the worse out of them all! He never answers calls or texts, doesn't get back to you for about 2 weeks, doesn't text rotas like he should, advertise additional shifts at other sites, do site visits, anything!
If you work over multiple sites, it buggers your pay up! Every site you go to, they pay you less! I'm paid £5 p/h less than I should be because of the amount of times i've changed sites! I'm forever ringing head office over this, and they keep saying that only the area manager can change my rate on the system (Which he still hasn't!)
I was working one site on the August Bank holiday on a shift that finished at Midnight, when I went to leave to go home, the Area Manager (Who happened to be there) told me that I couldn't leave; I had to stay until the place closed at half 2. By that time, the last bus had gone, and I had to fork out a lot more than the 2 1/2 hours' pay i'd gotten extra for a taxi home. The area manager said to send in the receipt and the company would reimburse me, as it was his fault for telling me midnight, 3 months later and still no money.
They're constantly recruiting (Look at the Job Centre listings for "Door Supervisor" and they're pretty much all of them), but the people they recruit can't do the job & fired within a week! I was working with someone who would do nothing else but play on either his phone or the fruit machines (Yes, actually sit down and PLAY the fruit machines while he was supposed to be standing on a side door!) Another that turned up for a shift and sat down for the whole shift at the end of the bar, saying he had a bad back, another that couldn't understand the policy (ID everyone, Bag Search Everyone, absolutely NO drinks outside).
All in all, if you work with people who've been there for years, it's not that bad. If you get lumped in with the new lot, you're screwed. And you'd have more luck speaking to a toddler than to your area manager!