Couldn't agree more. If only more door steward's could resolve confrontation on the door like this.
nicely handled, a good talk down, calm, direct and informative.
But, The resolution was finally secured by the element of fear,
Yes he reasoned with the pratt, and didn't antagonise,
but the guy was stilling looking to roll in the dust, as he thought he was capable. I have found a lot of gym bunnies on steriods have that look, mistaking bulk for ability or skill.
When he recognised Kurh, you could see the fear strike and the bravado drain, from his face,
I had half expected pratt boy to say ''you don't know who my brother is''. You don't know who your dealing with. A lot of pratts have amnesia.
But Khur beat him to the shot.
As demonstrated; Politeness, calm, reason and empathy all have their place, a good fine place to start.
but where the shadow of fear, justice or retribution is missing,
well on some occasions they view you as a toothless hound,
Khur didn't hint at violence, he didn't have to, because his training and more importantly his ability, gave him the confidence to project his resolve, to draw a line in the sand, and say enough now and by the way this won't work else where.
Words are just not enough, you need skills and strength of character to back them up. (size isn't everything.)
They say the eyes are a window on the soul, if you don't possess the ability to deal with the problem in whatever way is necessary, it will show,and you will know, and you can't hide that.
if your that good with fronting it and words, with nothing to back it up, and it doesn't show, well take up poker, because you are a great faker.
Training and preparation will support and bolster the mental resolve you will need to deal with most problems.
I also find 'The Kung Fuey Angry Chicken Kung Pow Stance' usually works,
Whilst they're peeing themselves laughing, you bundle them into a rapists cab, and off they go. Bye, bye and don't forget the KY.