If you do remember, I did tell you to document, confirm and record everything.
I remember a director at Heron, who when ever he had a face to face with Gerald Ronson.
He would go back to his office, type up the conversation, agreed action, and conclusion, then send it to gerald, with a 'read notice' on it.
That way Mr Ronson could never deny he had said or agreed an item, something he was known to do, quite frequently.
Denial happens all the way up to the top, and is a frequently used defence. Not just a river in Egypt.
However there's progress and some lea way there.
keep on top of it.
hearts and minds IR, hearts and minds.
Send a note to each of those concerned thanking them for their efforts, and assuring them that you know as good men they will do right by you and the situation,
and in turn, you will reward their faith and trust in equal measure. etc, etc.